Returns & Exchanges

At Petal & Pup, we want you to love your purchase, but if it's not quite right, we offer returns for store credit within 30 days of delivery. Please ensure items are in their original condition with all tags attached and free of any makeup or deodorant marks.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

2

Choose Your Refund Method

Select 'Store Credit' to receive a digital gift card for the full value of your items, or choose an exchange for a different size if available.

3

Print & Pack

Download and print your prepaid shipping label, then securely package your items in their original packaging or a sturdy mailer.

4

Drop Off & Track

Drop off your package at any authorized carrier location and keep your tracking number handy until your store credit is issued via email.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing